I designed a Zendesk solution for Sealy, Tempur-Pedic, Stearns & Foster, and Cocoon, inspired by the Domino’s Pizza Tracker. The goal was to create a visual, step-by-step experience that simplifies the support process while reducing reliance on chat and call center teams.

Customers often struggled to find the right support path, leading to increased support requests and unnecessary strain on call centers. The solution needed to guide users effortlessly while maintaining brand consistency across multiple platforms. By implementing a structured, visual journey, we made it easier for customers to navigate support options on their own.

The new Zendesk system provides a clear, interactive experience that walks customers through their support journey step by step. By making help more accessible, it reduced inbound support inquiries, improved efficiency, and freed up valuable resources. The result is a streamlined, user-friendly support experience that enhances customer satisfaction across all brands.

I designed a set of custom isometric icons with bold, pop colors that adapt to each brand’s identity. These icons bring depth, clarity, and a modern touch to interfaces, ensuring a visually engaging and cohesive experience across different brands.